Bk99 ai Privacy Policy — How We Protect Your Data

📄 1. Introduction

Welcome to the bk99 ai Privacy Policy. This policy has been written in plain, straightforward language for our users in Bangladesh, so you know exactly how we handle your information.

Bk99 ai is a trusted online gaming platform that places the highest importance on user privacy. Our Privacy Policy provides complete information on how your personal data is collected, used, stored, and protected.

By using our platform, you agree to this Privacy Policy, so please take a moment to read it carefully. If you have any questions, our support team is always here to help.

📊 2. What Data We Collect

Bk99 ai only collects information that is strictly necessary to provide our services. We do not collect any data beyond what is needed.

Registration & Identity Information

• Full name and mobile number.
• Date of birth (for age verification purposes).
• National ID or passport number (for KYC verification purposes).
• Mobile banking number (bKash/Nagad/Rocket).

Automatically Collected Information

• Device type, operating system, and browser information.
• IP address and login session timestamps.
• Cookies and session data.
• Usage patterns and gaming history on the platform.

Financial Transaction Information

• Deposit and withdrawal amounts and timestamps.
• Transaction ID and payment method.
• Account balance and bonus history.

🎯 3. How We Use Your Data

Bk99 ai uses your data solely for specific and legitimate purposes. We never use your information for anything beyond what is necessary.

Primary Use Cases

• Account Management: To create, maintain, and secure your account.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Customer Support: To resolve issues quickly and provide effective support.
• Security: To detect and prevent fraud, hacking, and other unauthorized activities.
• Service Improvement: To improve our services and enhance your experience.
• Legal Compliance: To meet legal obligations and comply with the requirements of regulatory authorities.

Marketing Communications

With your consent, we may send promotional messages about new offers, bonuses, and promotions to your registered mobile number. You can opt out at any time.

🍪 4. Cookies Policy

The bk99 ai website and app use cookies — small data files stored on your device that help enhance your browsing experience.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and platform security — these cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme.
• Analytical Cookies: To understand how users interact with and navigate the platform.
• Security Cookies: To prevent fraudulent login attempts and cyber attacks.

Cookie Controls

You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may limit some features of the platform.

🤝 5. Data Sharing Policy

Bk99 ai does not generally share your personal data with third parties. However, there are limited and specific circumstances where sharing may be necessary.

When Data May Be Shared

• Payment Provider: Solely to process transactions via bKash, Nagad, or Rocket.
• Legal Authorities: Upon a lawful order from a court or government authority.
• Security Partners: For the investigation of cyberattacks or fraudulent activity.
• Business Changes: Users will be notified in advance in the event of a company merger or acquisition.

What Will Never Be Shared

• Selling your data to advertisers.
• Transfer of your data for marketing purposes without your consent.
• Your gaming data shared with other gaming platforms.

🔒 6. Data Security Measures

Bk99 ai employs the highest industry-standard technical and administrative measures to protect your data. Our security framework operates on multiple layers.

Technical Security

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification to confirm account login.
• Firewall: Our servers are protected by advanced firewalls.
• DDoS Protection: Measures in place to protect the platform against cyber attacks.
• Data Backup: Regular encrypted backups are stored on secure servers.

Administrative Safeguards

• Only authorised personnel are permitted to access user data.
• Every instance of data access is logged and reviewed on a regular basis.
• Staff receive regular privacy and security training.

⚖️ 7. Your Rights

As a bk99 ai user, you have certain fundamental rights over your personal data. We are fully committed to respecting those rights.

• Right to Information: You may submit a request to find out what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain circumstances, you may object to the processing of your data.
• Right to Data Portability: You may request a copy of your data.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

How to Exercise Your Rights

To exercise any of the rights listed above, contact us at support@bk99ai.ws. We typically respond within 7 business days.

👶 8. Protection of Minors

Bk99 ai is strictly for individuals aged 18 and above. We do not knowingly collect any data from minors.

If we become aware that a minor has registered on our platform, we will immediately suspend their account and delete all associated data.

🗄️ 9. Data Retention Period

Bk99 ai does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period expires, your data is securely and permanently deleted or anonymized.

🔄 10. Policy Updates

Bk99 ai may update this Privacy Policy from time to time. Should any significant changes be made, we will notify you in advance.

• The date of any change will always be noted at the top of this page under the "Last Updated" section.
• For major changes, an SMS notification will be sent to your registered mobile number.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

📞 11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to reach out. Our data protection team is always here to help.

• Email: support@bk99ai.ws
• Live Chat: Available within the platform 24/7.
• Response Time: Typically within 3 minutes.

For privacy-related requests, please include "Privacy Request" in the subject line of your email. We will respond within 7 business days.